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Responsible for managing and driving a team of Virtual Relationship Managers(VRM) handling portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed.
Ensuring that customers get world-class services and their needs are comprehended and met through financial products that the Bank has to offer.
Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines.
Responsible for managing, training and motivating staff.
All of the above parameters consistently met by the team of VRMs.
Income generation through a right blend of enhancement of CASA balance and through cross-sell of appropriate products
So that the VRM becomes the top of the mind recall among the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set.
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